Moving Pro US

DO NOT USE!!!! I used a moving company called MOVEUS.PRO LLC or MOVEUS .llc for a long distance move from California to Florida. It was a nightmare!!! First they misrepresented having their own trucks (only had them for local moves. Next , they underestimated size of move and once they picked up the order, they added $3000 to cost plus brought a truck too small for load which forced me to leave behind some of my belongings. The move took almost 3 months to complete and they failed to meet the contractual element of :1 Reassembling furniture at delivery that they disassembled at pickup. 2. They were supposed to pay $30 per day for every day past guaranteed delivery date. They were 36 days late and to date (8 months after delivery), I havent received a penny. 3. They failed to unwrap and place furniture in the proper area of my home.

They offered me a bribe of $500 if I took down a negative review I had posted on Angi.

Their mailing address in Seattle is bogus and when I tried to serve court papers at the listed address, there was no person at that address.

For all these reasons , DO NOT USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $14400

Unfortunately, I did not do enough research. These guys are the worst. I wish there was a negative button because even 1 star is too good for these guys. Also, they operate under the name of Superior Van Lines. These guys are anything but pros. They broke a couple of my things before even loading them into the truck. Then they charged me almost double the original quote. Yes, I had a few extra things but not enough to warrant that. They took advantage of a senior citizen and had me sign papers I wasn't even able to clearly read. Avoid these people like the plague and report them to the FTC and the BBB, like I did.

Move size: Studio Service cost: $4100

Subject: Moving Problems

I am writing to document the problems I had with my recent move from West Henrietta, NY to Jacksonville, NC. Took place on April 17, 2021. The packers did show up on the date but were very late as they had to drive from Philadelphia, PA, which is about 350 miles away. They told me that in a truck it took them over 6 hours to make the trip.

They proceeded to pack all the furniture and load it onto the truck. They were a little concerned about a couple items. These being some glass top kitchen table an end table and a coffee table. They were also concerned about a couple mirrors. I told them that I had told the estimator of these items and also sent photographs of everything in the house that was to be moved. They still complained.

The packers move very fast and I thought they had finished everything in record time. As they got down to the end of the packing and loading the Supervisor came to me and told me that it was going to cost me more than estimated. I told him that I had already paid more than the original estimate two times. Below is from my records

Original Estimate on 3/31/2021 $2203.91 Deposit $1380.00

Updated Estimate on 4/3/2021 $3339.97 Deposit $ 332.57

Updated Estimate on 4/15/2021 $4190.73

Final Charge on 4/17/2021 $5526.25 Total Paid $3619.41

Balance Due $1906.84

Additionally, as the Supervisor was figuring my bill he came up with a charge of $623.00 for special packaging of my glass top tables. He told me that if I would pay hime $500.00 in cash that he would just overlook the cost of this packing. I then went to the bank and mad the withdrawals from an ATM at Wegman’s Supermarket. I since provided Moving Pro US copies of my bank account showing the withdrawal.

While I returned from the grocery store to get the cash for the Supervisor, the men and everyone were out in the parking lot ready to get in the truck. I gave the Supervisor the $500.00 he was asking me to give him. At that time he asked me to give the men a tip. I proceeded to give all 4 men $40.00 tip each. The Supervisor gave me the paperwork and told me the home office will contact me with the delivery date for everything in North Caroling. They got in their truck and left.

I proceeded to go into the apartment and found that there was still a lot of items that they did not pack and did not put on the truck. I tried to call them but they did not answer their phone.

I had planned on returning to North Carolina at this time but since a lot of my items were still in the apartment I had to make other plans. I had to stay overnight. I had to rent a truck and I had to pack and load everything that was left.

Below are the items I was not able to get into the truck I rented:

6 Plastic Totes

Patio Furniture (I table and 2 chairs - wicker)

Gas Grill and Gas Bottle

Glass Top Coffee Table with to levels of glass

Shower Rods and Shower Curtains

2 Beach Folding Chairs

When I returned to work, I notified Moving Pro US. I was told that the balance of my invoice was $1506.84 and they would want $2500.00 more for $3005.84 due to delay in delivery and in that they stored my furniture. I then told them that on May 1, 2021 I had sent they a letter itemizing my cost and I wanted them to pay my extra cost in that they left almost 400 cubic feet of items in my apartment in New York and I had to pay to have them pack, loaded and transported to North Carolina. My cost at itemized below:

Truck Rental $876.00

Hotel (1 Night) $128.76

1 Day Lost Work $696.00

6 Plastic Totes $ 51.00

Patio Furniture $189.00

Gas Grill and Cover $349.00

Glass Coffee Table $429.00

360 cu. ft. @ $3.35 $1170.00

Total $3888.76

Balance Owed to Moving Pro US $1906.84

Owed to me by Moving Pro US $1981.92

Listed below are all the other estimates I received for the moving of my furniture:

All American Van Lines $5266.67 @ 30% = $3686.00

All Moving U.S.A. $5761.00 @ 30% = $4033.00

Allied Van Lines $4800.00 @ 30% = $3360.00

American Van Lines $5266.67 @ 30% = $3686.00

Mayzlin Relocation $4158.00 @ 30% = $2911.00

Mega Van Lines $5610.00 @ 30% = $3927.00

Moving Central $5761.00 @ 30% = $4037.00

Two Men and a Truck $8600.00 @ 30% = $6020.00

The above estimates do not include insurance or fuel charges. From what you can see, Moving Pro US were lower than most of the nine (9) estimated I obtained, prior to Moving Pro US changing their estimate after I paid to deposits and one escalation. However, after they kept canyon their price they became more expensive than over 90% of the estimates I received.

Move size: 2 Bedroom Home Service cost: $5526

Do not! I repeat, DO NOT use this company. I cannot stress it enough!

I do not believe I ever spoke to anyone that didn’t lie to me or mislead me in some way.

Do not go with any company that wants money up front and will not guarantee a set price.

Every time I spoke with someone the price increased.

It was over 6 weeks, that’s 42 days, from pickup to delivery of our furniture and belongings.

The initial pick up date of 09/15/2020 was a day late placing us in a very frustrating situation of possibly not getting out on time.

The estimated delivery date was missed by over 30 days which required us to purchase temporary furniture to get by.

Once delivery was finally made many items were damaged with boxes that had been handled upside down, torn and wrapped with tape to keep the contents from spilling out.

I had to assist the driver in backing his rig into the complex and re-assembly of the furniture. To which some I had to come back to and correct.

I have filed a claim for the damages and sure I will not even come close to the recovering the actual value.

Do to the limit on size I have had to cut my time line.

Pickup date was 09/14/2020

Delivery date was 09/21/2020

08/20/2020

Spoke with Shawn Williams. He said he would be my contact and that he would be with me through the entire process. (THIS WAS THE FIRST LIE)

Nikki Price Quality Assurance Manager

Spoke with her once and was never able to get her on the line again. (QUALITY ASSURANCE MANAGER) Right!

The pick up date was missed and then late.

On 09/24/2020 the pursuit of our belongings began.

From this point forward I had 27 emails, 29 text messages, and over 20 phone calls where I either had to leave a message or it went straight to hold. It the cases where I did speak to someone, most of the time the response was a scripted one.

10/30/2020

5:46 pm Driver (Derrick) arrives.

6:20 pm Driver is finally able to start unloading. A lot of items damaged. I have taken pictures to record this and I will place a claim. The driver was going to leave, and I had to stop and instruct him that he had to put the furniture that was disassembled back together. I had to assist them in the assembly because they did not have the knowledge on some of the items. These were quite simple items, like table legs and bed frames.

11:15 pm Delivery complete.

11/03/2020

8:53 am Received email from moving Pro. Email below. (Really? Wow that’s incredible. They were in route last week. I received my belongings 4 days ago. This company is truly un-believable!)

Brenna Miller (Moving Pro US)

Nov 3, 2020, 9:52 AM EST

Hi Edwin,

I spoke with dispatch and they have confirmed that your items are en route for delivery! Please make sure that you answer any unknown numbers, as the delivery driver will be reaching out to you 18-24 hours prior to delivery to confirm. If you need anything else please let me know.

Thank you and have a great day!

Kind Regards,

Brenna

The Moving Support Team

Move size: 2 Bedroom Home Service cost: $6204

Initially they quoted me a good deal $4,400. I had to pay a deposit that day to get the deal I was told. So I paid $1223 to lock in the good price. Then at pick up I pay $1588 & delivery $1588. About a week before moving their QA calls to go over moving list because they said there is always more furniture/stuff and there was more. The lady said I had to pay $1470 extra. Then at p/u guys said it would be $3094 then at deliver $3094. It went from $4400 to $8881. Brayden Lee was the sales rep. At delivery some items damaged, our expensive king mattress was wet, they did not put everything back together, and tried to leave a small table that was not ours. DO NOT USE THIS SERVICE.

Move size: 3 Bedroom Home Service cost: $8881

So I called and got an "estimate" put down a sizable downpayment and they didn't call back for 5 days to finalize. Price went from $6700 to $9k+. After 3 days you can't get a refund so I put the amount in "escrow". I moved myself to a temporary place (cost approx. $2k) I went back to use my escrow and the price is now $10K. So mileage doesn't matter. I would only use these people if I were moving across the entire US (even then I wouldn't use them) I will move myself and hire some locals to help me. I have no idea what I am going to do on the other end of it though. So they get to keep my $2600+.

Move size: 3 Bedroom Home Service cost: $10000

They have horrible communication. They tell you they will arrive in a 2 day window, but then don't & have tons of excuses. It took 6 hours to load a 2 bedroom apartment that should have taken 3 hrs max. They did not honor the very detailed estimate that I had visually verified by another company as to cu ft. They jacked up the price $3k!!! Now they say they can't tell me when I will get my stuff...could be 10 days, could be 30 days. I was told it would be here in 7 days. They are liars, cheats, and crooks!!! We are in the middle of the move...im sure there will be more drama before it is over. I've moved long distance before and it was never this complicated or painful.

Move size: 2 Bedroom Home Service cost: $7200

This company is a broker. They lied to us and said that they had their own movers and that everything would be handled through them. We had to pay them and then we had to pay a third party when they came to pack up the household items. We also removed more than half of the items and still ended up having to pay more than the original estimated price. At that point, we didn't have a choice because we didn't have time to make other arrangements. They know this and this is how they screw you over. The movers they contract with were horrible and customer service would scream at my husband every time he tried to call to fix problems that they created. They also only had one guy driving and when the truck got here there was noone else to unload the items ;so we had to help the guy do it! Tito's Services was the contracted moving company and they hire out the unloading to random day laborers in whatever area they are unloading at. So those random people are not insured or bonded and it doesn't matter if they break your stuff because neither Tito's nor Moving Pros US will pay for it. Please avoid this company at all costs. It is not worth the hassle. They will quote you a low price and assure you that everything goes through them and that they are insured and bonded and all the guys that do the moving are with them but these are all lies! You will end up paying more to the contracted people and your items will not be safe or insured!

Move size: 1 Bedroom Home Service cost: $7000